Celestials

Introduction

At Celestials, we value your privacy. In this policy, we explain which personal data we collect, how we use it, and what rights you have as a visitor or customer of our webshop wearcelestials.com. We process your data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

This privacy statement applies regardless of your location—whether you’re in the EU, UK, US, Canada, Australia, or elsewhere.

What data do we collect?

We collect personal data when you:

  • Place an order
  • Subscribe to our newsletter
  • Contact us via email or contact form
  • Visit our website (via cookies and analytics tools)

This may include:

  • Name and contact details (such as email address, phone number, postal address)
  • Payment and billing information
  • IP address and browser behavior (via cookies)
  • Content of communications with our customer service

Why do we collect this data?

Your data is processed for the following purposes:

  • Order processing and delivery – To fulfill and ship your order correctly.
  • Customer service – To respond to your inquiries or assist with any issues.
  • Marketing (with your consent) – To send you promotional emails or special offers.
  • Website analysis and performance optimization – To improve the user-friendliness of our webshop.
  • Fraud prevention and security – To prevent misuse and protect your information.
  • Legal obligations – Such as accounting or tax compliance.

These processing activities are based on:

  • Your consent
  • Performance of a contract (e.g., a purchase)
  • Legal obligations
  • Our legitimate interests (such as improving our services)

Sensitive data

We do not process sensitive personal data (such as health information or religious beliefs) unless you have given us explicit consent.

How long do we retain your data?

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, unless we are legally required to keep it longer (such as for tax regulations).

Your rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (“right to be forgotten”)
  • Restrict data processing
  • Object to data use
  • Transfer your data to another service provider

To exercise any of these rights, please contact us at info@wearcelestials.com.

Sharing data with third parties

We only share your data with trusted partners who support us in delivering our services, such as:

  • Payment providers
  • Shipping services
  • IT and marketing partners

These third parties may only process your data on behalf of Celestials and under strict confidentiality terms.

Cookies

Our website uses cookies to:

  • Improve the functionality of the site
  • Collect anonymous statistics
  • Show you personalized content or ads (with your consent)

When you first visit our website, we ask for your cookie preferences. You can adjust these preferences at any time through your browser settings.

Data security

We implement appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. This includes SSL-encrypted connections, secure payment methods, and restricted access to personal data.

Data breaches

If a data breach occurs that affects your personal data, we will inform you as soon as possible, in accordance with legal requirements.