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Privacy Policy
Last updated: April 15, 2023
Overview
Welcome to Celestials. We highly value your privacy and are committed to processing your personal data securely and transparently. This privacy policy informs you about how we collect, use, and protect your data, as well as your rights regarding your personal information.
1. Data Controller
Celestials, located at Rimpelerweg 80, 3882 NK Putten, Netherlands, is responsible for processing personal data as described in this privacy policy. If you have any questions regarding this policy, you can contact us at info@wearcelestials.com.
2. What Data Do We Collect?
We collect and process the following personal data:
Identification data: Name, address, email address, and phone number
Payment data: Bank account number, payment details (via our payment partners)
Order data: Purchased products, invoice details, shipping address
Account data: Username, password, and preferences (if you create an account)
Technical data: IP address, browser details, and other data about your interaction with our webshop
3. Purposes of Data Processing
We use your data for the following purposes:
Orders and deliveries: Processing and shipping your orders
Customer service: Responding to inquiries and providing support
Payments: Processing payments and refunds
Marketing: Sending newsletters and offers (if you have given consent)
Legal obligations: Complying with tax and accounting requirements
Website optimization: Improving the functionality and user experience of our webshop
4. How Long Do We Store Your Data?
We do not store your personal data longer than necessary for the purposes for which they were collected, unless legally required. This means:
Order and invoice data: 7 years (legal requirement)
Customer account data: Until deleted by the user
Marketing data: Until consent is withdrawn
Technical data: Maximum of 12 months
5. Sharing Personal Data with Third Parties
We only share your data with third parties if necessary for our services or when legally required. This may include:
Payment providers (e.g., Mollie, PayPal) for processing payments
Shipping partners (e.g., PostNL, DHL) for order deliveries
Accounting software and government authorities for legal obligations
Marketing and analytics partners for website optimization and personalized advertisements (e.g., Google Analytics)
We ensure that these parties handle your data confidentially and use it only for the agreed purposes.
6. Data Security
We take appropriate technical and organizational measures to protect your data from loss, misuse, and unauthorized access. Some of these measures include:
Encryption
SSL certificate for secure data transmission
Access Control
Restricted access to data within our company
Regular Updates
System updates and security checks
7. Your Rights
You have the following rights regarding your personal data:
Access: Request access to the data we have about you.
Correction: Request corrections to incorrect data.
Deletion: Request the deletion of your data unless we are legally required to retain it.
Objection to processing: For example, for marketing purposes.
Data portability: Request a copy of your data in a structured format.
You can submit your requests via info@wearcelestials.com. We will respond within 30 days.
8. Cookies and Tracking
Our webshop uses cookies and similar technologies to optimize the website and provide personalized content and advertisements. More information can be found in our cookie policy.
9. Changes to This Privacy Policy
We reserve the right to modify this privacy policy. Changes will be published on this page. We recommend checking this policy regularly.
10. Contact
For questions about this privacy policy, you can contact us at:
Address
Rimpelerweg 80
3882 NK Putten
Netherlands
Thank you for trusting Celestials!