{"id":77,"date":"2025-06-27T18:12:02","date_gmt":"2025-06-27T18:12:02","guid":{"rendered":"https:\/\/wearcelestials.com\/?page_id=77"},"modified":"2025-07-08T22:14:35","modified_gmt":"2025-07-08T22:14:35","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/","title":{"rendered":"Retours &amp; \u00e9changes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"77\" class=\"elementor elementor-77\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e7496 e-flex e-con-boxed e-con e-parent\" data-id=\"41e7496\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84f750c premium-title-color elementor-widget elementor-widget-premium-addon-title\" data-id=\"84f750c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"premium-addon-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"premium-title-wrapper\">\n\t\t\t<div class=\"premium-title-container style5\">\n\t\t\t\t<h1 class=\"premium-title-header premium-title-style5\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-title-text\">\n\t\t\t\t\t\tPolitique de retour et d\u2019\u00e9change\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/h1>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6e562 elementor-widget elementor-widget-text-editor\" data-id=\"0c6e562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-600 max-w-2xl mx-auto\">Nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Voici tout ce que vous devez savoir sur notre processus de retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48ca1b5 e-con-full e-flex e-con e-child\" data-id=\"48ca1b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b8b3c4 elementor-widget elementor-widget-text-editor\" data-id=\"4b8b3c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-700 mb-6 leading-relaxed\">Nous esp\u00e9rons que vous \u00eates satisfait de votre achat et que vous ne souhaitez pas retourner votre commande. Si toutefois vous souhaitez retourner un article, cela est possible. Chez Celestials, vous pouvez retourner votre commande dans les 14 jours suivant la r\u00e9ception, \u00e0 condition que les bijoux soient non utilis\u00e9s. Pour des raisons d\u2019hygi\u00e8ne, les boucles d\u2019oreilles, bracelets et colliers d\u00e9j\u00e0 port\u00e9s ne peuvent pas \u00eatre retourn\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8346bdd e-con-full e-flex e-con e-child\" data-id=\"8346bdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfcd5df elementor-widget elementor-widget-text-editor\" data-id=\"dfcd5df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p class=\"text-gray-800\">Pour retourner un article, veuillez nous contacter \u00e0 l\u2019adresse e-mail suivante <a class=\"text-amber-700 font-medium hover:underline\" href=\"mailto:wearcelestials@info.com\">wearcelestials@info.com<\/a> et ajoutez votre num\u00e9ro de commande ainsi que la raison du retour. Veuillez noter que les frais de retour sont \u00e0 votre charge.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e9003d e-con-full e-flex e-con e-child\" data-id=\"7e9003d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-da8b69d e-con-full e-flex e-con e-child\" data-id=\"da8b69d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa5d00d elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"fa5d00d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b532a6 elementor-widget elementor-widget-heading\" data-id=\"2b532a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Contactez-nous<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f74e14 elementor-widget elementor-widget-text-editor\" data-id=\"9f74e14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-600\">Envoyez-nous un e-mail avec votre num\u00e9ro de commande et la raison du retour<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8392700 e-con-full e-flex e-con e-child\" data-id=\"8392700\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdeab6f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"cdeab6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-box\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M509.5 184.6L458.9 32.8C452.4 13.2 434.1 0 413.4 0H272v192h238.7c-.4-2.5-.4-5-1.2-7.4zM240 0H98.6c-20.7 0-39 13.2-45.5 32.8L2.5 184.6c-.8 2.4-.8 4.9-1.2 7.4H240V0zM0 224v240c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V224H0z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-487f042 elementor-widget elementor-widget-heading\" data-id=\"487f042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Exp\u00e9dier l\u2019article<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a2317 elementor-widget elementor-widget-text-editor\" data-id=\"f7a2317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-600\">Emballez soigneusement l\u2019article non utilis\u00e9, dans son \u00e9tat d\u2019origine<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b128391 e-con-full e-flex e-con e-child\" data-id=\"b128391\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7d587 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"ab7d587\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-credit-card\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M527.9 32H48.1C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48.1 48h479.8c26.6 0 48.1-21.5 48.1-48V80c0-26.5-21.5-48-48.1-48zM54.1 80h467.8c3.3 0 6 2.7 6 6v42H48.1V86c0-3.3 2.7-6 6-6zm467.8 352H54.1c-3.3 0-6-2.7-6-6V256h479.8v170c0 3.3-2.7 6-6 6zM192 332v40c0 6.6-5.4 12-12 12h-72c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12zm192 0v40c0 6.6-5.4 12-12 12H236c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce2954 elementor-widget elementor-widget-heading\" data-id=\"8ce2954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Recevez un remboursement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25e3d5 elementor-widget elementor-widget-text-editor\" data-id=\"a25e3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-600\">Nous traiterons votre remboursement dans les 14 jours suivant la r\u00e9ception<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c9b3b8 e-con-full e-flex e-con e-child\" data-id=\"2c9b3b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc149c8 premium-title-icon-row premium-title-color elementor-widget elementor-widget-premium-addon-title\" data-id=\"dc149c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"premium-addon-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"premium-title-wrapper\">\n\t\t\t<div class=\"premium-title-container style1\">\n\t\t\t\t<h3 class=\"premium-title-header premium-title-style1\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg class=\"premium-title-icon premium-svg-nodraw premium-drawable-icon e-font-icon-svg e-fas-info\" aria-hidden=\"true\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-title-text\">\n\t\t\t\t\t\tInformations importantes\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1f396 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4a1f396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Mentionnez toujours votre num\u00e9ro de commande lors de votre retour afin que nous puissions traiter correctement votre retour.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">D\u00e8s que nous aurons re\u00e7u votre retour, nous cr\u00e9diterons le remboursement du montant d\u2019achat sur le compte bancaire utilis\u00e9 pour le paiement initial. Le montant sera cr\u00e9dit\u00e9 sur votre compte dans les quelques jours ouvrables.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Si vous exercez votre droit de r\u00e9tractation, le produit devra \u00eatre retourn\u00e9 complet, non utilis\u00e9 et  dans la mesure du raisonnable, dans son \u00e9tat et emballage d\u2019origine.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lors du retour de boucles d\u2019oreilles, au moins l\u2019une des deux boucles doit \u00eatre scell\u00e9e dans le sachet inviol\u00e9.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nous vous recommandons d\u2019emballer l\u2019article \u00e0 retourner de mani\u00e8re s\u00e9curis\u00e9e. Utilisez si possible l\u2019emballage d\u2019origine ou un emballage protecteur similaire. Tous les articles doivent \u00eatre non port\u00e9s et dans leur \u00e9tat d\u2019origine.\nLes retours d\u2019articles endommag\u00e9s ou port\u00e9s ne seront pas accept\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d67fbaf e-con-full e-flex e-con e-child\" data-id=\"d67fbaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8fb595f e-con-full e-flex e-con e-child\" data-id=\"8fb595f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fccb75d premium-title-icon-row premium-title-color elementor-widget elementor-widget-premium-addon-title\" data-id=\"fccb75d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"premium-addon-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"premium-title-wrapper\">\n\t\t\t<div class=\"premium-title-container style1\">\n\t\t\t\t<h3 class=\"premium-title-header premium-title-style1\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg class=\"premium-title-icon premium-svg-nodraw premium-drawable-icon e-font-icon-svg e-fas-hourglass-end\" aria-hidden=\"true\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M360 64c13.255 0 24-10.745 24-24V24c0-13.255-10.745-24-24-24H24C10.745 0 0 10.745 0 24v16c0 13.255 10.745 24 24 24 0 90.965 51.016 167.734 120.842 192C75.016 280.266 24 357.035 24 448c-13.255 0-24 10.745-24 24v16c0 13.255 10.745 24 24 24h336c13.255 0 24-10.745 24-24v-16c0-13.255-10.745-24-24-24 0-90.965-51.016-167.734-120.842-192C308.984 231.734 360 154.965 360 64zM192 208c-57.787 0-104-66.518-104-144h208c0 77.945-46.51 144-104 144z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-title-text\">\n\t\t\t\t\t\tChronologie des retours\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-246e335 elementor-widget elementor-widget-text-editor\" data-id=\"246e335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-700 mb-4\">Apr\u00e8s l\u2019enregistrement de votre retour, vous disposez de <span class=\"font-medium\">14 jours<\/span> pour renvoyer votre achat. Vous \u00eates responsable du retour jusqu\u2019\u00e0 sa r\u00e9ception. Nous vous conseillons de <strong><span class=\"font-medium\">de conserver la preuve d\u2019exp\u00e9dition<\/span><\/strong> afin d\u2019\u00e9viter tout probl\u00e8me.<\/p><p>Votre remboursement sera trait\u00e9 dans un d\u00e9lai de <strong>maximum 14 jours<\/strong> apr\u00e8s que nous avons re\u00e7u le retour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86f821b e-con-full e-flex e-con e-child\" data-id=\"86f821b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f95b75 premium-title-icon-row premium-title-color elementor-widget elementor-widget-premium-addon-title\" data-id=\"6f95b75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"premium-addon-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"premium-title-wrapper\">\n\t\t\t<div class=\"premium-title-container style1\">\n\t\t\t\t<h3 class=\"premium-title-header premium-title-style1\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg class=\"premium-title-icon premium-svg-nodraw premium-drawable-icon e-font-icon-svg e-fas-exchange-alt\" aria-hidden=\"true\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 168v-16c0-13.255 10.745-24 24-24h360V80c0-21.367 25.899-32.042 40.971-16.971l80 80c9.372 9.373 9.372 24.569 0 33.941l-80 80C409.956 271.982 384 261.456 384 240v-48H24c-13.255 0-24-10.745-24-24zm488 152H128v-48c0-21.314-25.862-32.08-40.971-16.971l-80 80c-9.372 9.373-9.372 24.569 0 33.941l80 80C102.057 463.997 128 453.437 128 432v-48h360c13.255 0 24-10.745 24-24v-16c0-13.255-10.745-24-24-24z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"premium-title-text\">\n\t\t\t\t\t\t\u00c9changes\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/h3>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30e46e8 elementor-widget elementor-widget-text-editor\" data-id=\"30e46e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-700 mb-4\">Nous n\u2019offrons actuellement pas de possibilit\u00e9s d\u2019\u00e9change directes. Si vous souhaitez \u00e9changer un article, veuillez retourner votre achat initial et passer une nouvelle commande pour l\u2019article souhait\u00e9.<\/p><p class=\"text-gray-700\"><strong><span class=\"font-medium\">Celestials n\u2019est pas responsable des dommages ou pertes survenus pendant le transport.<\/span>.<\/strong> Nous recommandons l'utilisation d'un code de suivi lors de l'envoi du retour.<\/p><p class=\"text-gray-700 mb-4\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f3f6fd e-con-full e-flex e-con e-child\" data-id=\"8f3f6fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c32e2ad elementor-widget elementor-widget-heading\" data-id=\"c32e2ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Besoin d'aide pour votre retour ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f744a9 elementor-widget elementor-widget-text-editor\" data-id=\"4f744a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-gray-600 mb-6\">Si vous avez des questions concernant notre politique de retour, n'h\u00e9sitez pas \u00e0 nous contacter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a47bee elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7a47bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@wearcelestials.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange Policy We want you to be completely satisfied with your purchase. Here&#8217;s everything you need to know about our return process. We hope you are satisfied with your purchase and that you do not wish to return your order. However, if you would like to return an item, this is possible. At &hellip; <br \/><a href=\"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Retours &amp; \u00e9changes<\/span><\/a><\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-77","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns | Celestials - Information on Return Policy and Refunds<\/title>\n<meta name=\"description\" content=\"Read our return policy to understand how to return jewelry at Celestials. Learn about the conditions, process, and refund timelines for a hassle-free return experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns | Celestials - Information on Return Policy and Refunds\" \/>\n<meta property=\"og:description\" content=\"Read our return policy to understand how to return jewelry at Celestials. Learn about the conditions, process, and refund timelines for a hassle-free return experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/\" \/>\n<meta property=\"og:site_name\" content=\"Celestials\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-08T22:14:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/return-and-exchange\\\/\",\"url\":\"https:\\\/\\\/wearcelestials.com\\\/return-and-exchange\\\/\",\"name\":\"Returns | Celestials - Information on Return Policy and Refunds\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#website\"},\"datePublished\":\"2025-06-27T18:12:02+00:00\",\"dateModified\":\"2025-07-08T22:14:35+00:00\",\"description\":\"Read our return policy to understand how to return jewelry at Celestials. Learn about the conditions, process, and refund timelines for a hassle-free return experience.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/return-and-exchange\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wearcelestials.com\\\/return-and-exchange\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/return-and-exchange\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wearcelestials.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Return &#038; Exchange\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#website\",\"url\":\"https:\\\/\\\/wearcelestials.com\\\/\",\"name\":\"Celestials\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wearcelestials.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#organization\",\"name\":\"Celestials\",\"url\":\"https:\\\/\\\/wearcelestials.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/wearcelestials.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Celestials-1-1.png\",\"contentUrl\":\"https:\\\/\\\/wearcelestials.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Celestials-1-1.png\",\"width\":500,\"height\":500,\"caption\":\"Celestials\"},\"image\":{\"@id\":\"https:\\\/\\\/wearcelestials.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Retours | Celestials - Informations sur notre politique de retour et les remboursements","description":"Lisez notre politique de retour pour savoir comment retourner vos bijoux chez Celestials. D\u00e9couvrez les conditions, le processus et les d\u00e9lais de remboursement pour une exp\u00e9rience de retour sans tracas.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/","og_locale":"fr_FR","og_type":"article","og_title":"Returns | Celestials - Information on Return Policy and Refunds","og_description":"Read our return policy to understand how to return jewelry at Celestials. Learn about the conditions, process, and refund timelines for a hassle-free return experience.","og_url":"https:\/\/wearcelestials.com\/fr\/return-and-exchange\/","og_site_name":"Celestials","article_modified_time":"2025-07-08T22:14:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wearcelestials.com\/return-and-exchange\/","url":"https:\/\/wearcelestials.com\/return-and-exchange\/","name":"Retours | Celestials - Informations sur notre politique de retour et les remboursements","isPartOf":{"@id":"https:\/\/wearcelestials.com\/#website"},"datePublished":"2025-06-27T18:12:02+00:00","dateModified":"2025-07-08T22:14:35+00:00","description":"Lisez notre politique de retour pour savoir comment retourner vos bijoux chez Celestials. D\u00e9couvrez les conditions, le processus et les d\u00e9lais de remboursement pour une exp\u00e9rience de retour sans tracas.","breadcrumb":{"@id":"https:\/\/wearcelestials.com\/return-and-exchange\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wearcelestials.com\/return-and-exchange\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wearcelestials.com\/return-and-exchange\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wearcelestials.com\/"},{"@type":"ListItem","position":2,"name":"Return &#038; Exchange"}]},{"@type":"WebSite","@id":"https:\/\/wearcelestials.com\/#website","url":"https:\/\/wearcelestials.com\/","name":"Wear Celestials","description":"","publisher":{"@id":"https:\/\/wearcelestials.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wearcelestials.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/wearcelestials.com\/#organization","name":"Wear Celestials","url":"https:\/\/wearcelestials.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/wearcelestials.com\/#\/schema\/logo\/image\/","url":"https:\/\/wearcelestials.com\/wp-content\/uploads\/2025\/07\/Celestials-1-1.png","contentUrl":"https:\/\/wearcelestials.com\/wp-content\/uploads\/2025\/07\/Celestials-1-1.png","width":500,"height":500,"caption":"Celestials"},"image":{"@id":"https:\/\/wearcelestials.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/pages\/77","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/comments?post=77"}],"version-history":[{"count":0,"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/pages\/77\/revisions"}],"wp:attachment":[{"href":"https:\/\/wearcelestials.com\/fr\/wp-json\/wp\/v2\/media?parent=77"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}